Consumer Protection and Social Responsibility

Social Responsibility and consumer protection have become critical issues in microfi nance and there is evidence of a continuing effort within the sector to apply corporate social responsibility standards (staff, clients, community and environment) to microfi nance as well. Moreover, the need to put clients fi rst and to protect them from possible negative effects of the services provided is even more important for the microfi nance industry whose declared target is to reach out to poor and vulnerable people.