After the exit of Smart Campaign, the ownership of tools and resources have been given to Cerise and the Social Performance Taskforce to ensure the client protection standards remain the common language in the financial industry. MFR is fully aligned with the Cerise+SPTF Client Protection Standards and methodology.
As an integral part of MFR’s mission to improve responsible practices in the inclusive finance industry, we actively took part in the development of the new Client Protection Certification Methodology alongside key leading industry stakeholders. Furthermore, MFR continues to play a vital role in supporting the continued development of the scheme.
Remarkably, MFR has been the leading Certifier in the Smart Campaign Client Protection Certification. We have certified more than 70% of the financial institutions that are currently certified globally.
What?
The Cerise+SPTF Client Protection Certification is an independent and third-party evaluation, providing an objective seal of confidence that a financial institution is effectively implementing client protection principles, ensuring fair treatment and preventing harm to clients. It serves as a credible endorsement of the financial institution commitment to upholding high standards of client care.
Why?
The Client Protection Certification stands as a prestigious symbol of industry commitment, resonating with investors and donors alike. In an industry where ‘doing no harm’ is the baseline expectation, achieving this certification is pivotal. It enables financial institutions to:
- Publicly demonstrate their dedication to client protection and responsible practices
- Gain deeper insights in clients’ risks
- Enhance systems, practices, and services by adhering to standardized and globally accepted standards, placing clients at the forefront of decision-making processes.
MFR’s clients find the Client Protection Certification beneficial for two main reasons, as reported in customer feedback in December 2020:
Who?
All financial institutions engaged in financial inclusion, irrespective of their legal status and size, and interested in demonstrating their commitment to client protection.
How it works?
The Certification reviews the financial institution’s policies, procedures, management systems, training and marketing practices against the seven areas of client protection.
The Certification incorporates a recognition process for financial institutions, assessing their performance and progress in adopting favorable client protection policies and practices. To reflect varying degrees of compliance with the indicators, the Certification offers three levels of recognition:
Process
The Client Protection Certification is valid for a duration of three years.
Get ready for certification and gauge your compliance with industry standards by taking the first step – apply for our Client Protection Pre- Certification
Certified Organizations
| Institution | Country | Level of Achievement | Date of the Certification | |
|---|---|---|---|---|
 |
LendMN NBFI JSC | Mongolia |  Silver |
February 2025 |
 |
Belstar | India |  Gold |
February 2025 |
 |
ACBA Bank | Armenia | Gold |
February 2025 |
 |
Ecofy Finance Private Limited | India | Silver |
February 2025 |
 |
Sindhuja Microcredit | India |  Bronze |
February 2025 |
 |
Kinara Capital | India | Gold |
February 2025 |
 |
Finca Armenia | Armenia | Gold |
February 2025 |
 |
Advans Tunisie | Tunisia | Gold |
February 2025 |
 |
Banco Ademi | Dominican Republic | Gold |
December 2024 |
 |
Banco Sol | Bolivia | Gold |
December 2024 |
 |
Kompanion Bank | Kyrgyz Republic | Gold |
July 2024 |
 |
Banco FIE | Bolivia |
Gold |
November 2024 |
 |
PRAGATI Finserv | India |
Gold |
November 2024 |
 |
Arnur Credit | Kazakhstan |
Gold |
October 2023 |
 |
FACES | Ecuador | Gold |
October 2024 |
 |
JCS MFO Crystal | Georgia |
Silver |
October 2024 |
 |
Namdev Finvest | India | Gold |
October 2024 |
 |
Microinvest | Moldova |
Gold |
October 2023 |
 |
Şekerbank T.A.Ş. | Turkey | Gold |
October 2023 |
 |
COAC Atuntaqui | Ecuador |
Gold |
September 2024 |
 |
First Circle | Philippines |
Silver |
September 2024 |
 |
Banco Pyme Ecofuturo S.A. | Bolivia |
Gold |
September 2024 |
 |
Rent 2 Own | Myanmar |
Silver |
August 2024 |
 |
Dvara KGFS | India |
Gold |
August 2024 |
 |
ENDA Tamweel | Tunisia |
Gold |
July 2024 |
 |
COAC Pablo Muñoz Vega | Ecuador |
Bronze |
February 2024 |
 |
CAJA Arequipa | Peru |
Gold |
February 2024 |
 |
COAC Lucha Campesina | Ecuador |
Gold |
October 2023 |
 |
Avanza Sólido | Mexico |
Gold |
October 2023 |
 |
Tasaheel For Financing S.A.E | Eqypt |
Bronze |
April 2024 |
 |
FIDRA | Ivory Coast |
Bronze |
April 2024 |
 |
Microserfin | Panama |
Gold |
Marzo 2024 |
 |
Bina Artha Ventura | Indonesia |
Bronze |
August 2023 |
 |
Finca Azerbaijan | Azerbaijan |
Gold |
Marzo 2024 |
 |
Banco Vision Fund | Ecuador |
Gold |
Marzo 2024 |
 |
Watu Credit Kenya Ltd | Kenya |
Bronze |
February 2024 |
 |
Bayport Uganda | Uganda |
Silver |
March 2024 |
 |
Chamroeun | Cambodia |
Silver |
February 2024 |
|
Watu Credit Uganda Ltd | Uganda |
Bronze |
February 2024 |
 |
Arohan Financial Services Limited | India |
Gold |
February 2024 |
|
Bayport Ghana | Ghana |
Gold |
January 2024 |
 |
Bayport Mozambique | Mozambique |
Gold |
January 2024 |
 |
Banco Visión | Paraguay |
Gold |
January 2024 |
 |
Satin Creditcare Network | India |
Gold |
January 2024 |
 |
Finsocial | Colombia |
Gold |
January 2024 |
 |
Finanzauto S.A. BIC | Colombia |
Gold |
December 2023 |
 |
COAC Cooprogreso | Ecuador |
Gold |
December 2023 |
 |
KEP Trust | Kosovo |
Gold |
December 2023 |
 |
NOA Albania | Albania |
Silver |
December 2023 |
 |
Banco Popular | Honduras |
Gold |
December 2023 |
 |
Finca Jordan | Jordan |
Gold |
December 2023 |
 |
Banco Solidario | Ecuador |
Gold |
July 2023 |
 |
FINCA Bank Kyrgyzstan | Kyrgyz Republic |
Gold |
July 2023 |
 |
Acceso Crediticio | Peru |
Gold |
July 2023 |
 |
Pro Mujer Nicaragua | Nicaragua |
Gold |
May 2023 |
 |
Bayport Zambia | Zambia |
Gold |
May 2023 |
 |
Light Microfinance | India |
Bronze |
May 2023 |
 |
Fundación Paraguaya | Paraguay |
Gold |
April 2023 |
 |
FINCA Kosovo | Kosovo |
Gold |
April 2023 |
 |
Bayport, Tanzania | Tanzania |
Silver |
March 2023 |
 |
Cashpor Micro Credit | India |
Gold |
March 2023 |
 |
DBACD | Egypt |
Gold |
February 2023 |
|
FINCA Guatemala | Guatemala |
Gold |
February 2023 |
 |
Santander Inclusión Financiera S.A. (Tuiio) | Mexico |
Silver |
December 2022 |
 |
Pro Mujer IFD | Bolivia |
Gold |
November 2022 |
 |
Banco Pichincha C.A. – Banca Relacional | Ecuador |
Gold |
November 2022 |
 |
COAC Fernando Daquilema | Ecuador |
Bronze |
November 2022 |
 |
COAC 4 de Octubre | Ecuador |
Gold |
November 2022 |
 |
COAC Andalucía | Ecuador |
Gold |
November 2022 |
 |
Finca | RDC |
Silver |
October 2022 |
 |
Banco Finca | Ecuador |
Gold |
September 2022 |
 |
MiBanco | Colombia |
Gold |
September 2022 |
 |
KOMIDA | Indonesia |
Gold |
September 2022 |
 |
Espoir | Ecuador |
Gold |
August 2022 |
 |
Annapurna Finance | India |
Gold |
August 2022 |
| Bayport Financial Services Moçambique (Mcb) S.A. | Mozambique |
Bronze |
July 2022 | |
| Bayport Botswana | Botswana |
Gold |
June 2022 | |
 |
Farm Credit | Armenia |
Gold |
April 2022 |
 |
Pro Mujer Argentina | Argentina |
Gold |
April 2022 |
 |
INSOTEC | Ecuador |
Gold |
March 2022 |
 |
Svasti Microfinance | India |
Gold |
March 2022 |
 |
LOLC Cambodia | Cambodia |
Gold |
February 2022 |
 |
COAC Pablo Muñoz Vega | Ecuador |
Silver |
January 2022 |
 |
Finamiga | Colombia | 
Gold |
December 2021 |
 |
BancoSol | Bolivia |
Gold |
December 2021 |
 |
COAC Cámara de Comercio de Ambato | Ecuador | 
Silver |
October 2021 |
 |
COAC Lucha Campesina | Ecuador |
Silver |
October 2021 |
 |
Fundenuse | Nicaragua |
Gold |
September 2021 |
 |
Kushhali Microfinance Bank |
Pakistan |
Gold |
August 2021 |
 |
MásKapital | Mexico |
Gold |
August 2021 |
| Institution | Country | Charter Type | Date of the Certification | |
 |
MAXIMA | Cambodia | NBFI | *Checked in December 2021* |
 |
Finsocial | Colombia | NBFI | *Checked in December 2021* February 2020 |
 |
COAC Ambato | Ecuador | COAC | *Checked in November 2021* October 2019 |
|
Mibanco | Peru | NBFI | *Checked in November 2021* December 2019 |
 |
Banco Solidario | Ecuador | Bank | *Checked in September 2021* October 2019 |
 |
FINCA UCO CJSC | Armenia | NBFI | *Checked in August 2021* December 2018 |
 |
U Microfinance Bank Limited | Pakistan | Bank | *Checked in August 2021* April 2019 |
 |
Salym Finance | Kyrgyzstan | NBFI | *Checked in June 2021* April 2019 |
 |
Tamweelcom | Jordan | NBFI | *Checked in June 2021* July 2019 |
 |
Banque du Caire | Egypt | Bank | May 2021 |
 |
Kinara Capital | India | NBFI | April 2021 |
 |
FINCA Bank Kyrgyzstan | Kyrgyzstan | Bank | April 2021 *Checked in October 2019* July 2017 December 2014 |
 |
Acceso Crediticio | Peru | NBFI | April 2021 |
 |
Cooprogreso | Ecuador | NBFI | April 2021 *Checked in April 2019* December 2016 |
 |
COAC CREA | Ecuador | NBFI | April 2021 |
 |
Avanza Sólido | Mexico | NBFI | April 2021 |
 |
Banco ADEMI | Dominican Republic | Bank | *Checked in March 2021* November 2018 |
 |
Banco VisionFund Ecuador | Ecuador | Bank | March 2021 *Checked in April 2019* December 2016 |
 |
Early Dawn | Myanmar | NBFI | March 2021 |
 |
Dvara KGFS | India | NBFI | March 2021 |
|
Fundación Paraguaya | Paraguay | NGO | February 2021 *Checked in December 2018* March 2016 |
 |
Microinvest | Moldova | NBFI | *Checked in February 2021* November 2018 |
 |
Bayport Financial Services Zambia |
Zambia | Payroll micro-lender | January 2021 *Checked in October 2019* December 2016 |
 |
PGMF | Myanmar | NBFI | *Checked in January 2021* April 2018 |
 |
MicroPlan | Zimbabwe | NBFI | *Checked in January 2021* July 2018 |
 |
Pro Mujer | Argentina | NBFI | *Checked in January 2021* June 2018 |
|
Pro Mujer Nicaragua | Nicaragua | NBFI | December 2020 *Checked in July 2018* March 2016 |
 |
RPMI | Philippines | NBFI | *Checked in December 2020* March 2018 |
 |
INSOTEC | Ecuador | NBFI | December 2020 |
 |
The First Microfinance Bank Ltd |
Pakistan | Bank | *Checked in December 2020* June 2018 |
 |
Banco FIE | Bolivia | Bank | *Checked in December 2020* February 2018 |
 |
FINCA Guatemala | Guatemala | NBFI | November 2020 |
|
FINCA Kosovo | Kosovo | NBFI | October 2020 *Checked in January 2019* November 2016 |
|
Fundenuse | Nicaragua | NBFI | *Checked in September 2020* |
|
Pro Mujer IFD | Bolivia | NBFI | *Checked in September 2020* July 2017 |
 |
NRSP Microfinance Bank | Pakistan | Bank | *Checked in August 2020* June 2018 |
 |
Annapurna Finance Pvt. Ltd | India | NBFI | August 2020 |
 |
Maha Agriculture Microfinance | Myanmar | NBFI | August 2020 |
 |
KEP Trust | Kosovo | NBFI | *Checked in July 2020* August 2018 |
|
FINCA Pakistan | Pakistan | Bank | *Checked in July 2020* May 2017 |
 |
AFK Microfinance Kosovo | Kosovo | NGO | June 2020 *Checked in March 2018* October 2015 |
 |
ENDA Tamweel | Tunisia | NBFI | June 2020 |
|
Banco Finca Ecuador | Ecuador | Bank | *Checked in May 2020* April 2018 |
 |
Cooperativa Andalucía | Ecuador | COAC | March 2020 |
|
Finca Jordan | Jordan | NBFI | February 2020 |
 |
Kashf Foundation | Pakistan | NBFI | February 2020 |
 |
SAFCO | Pakistan | NBFI | January 2020 |
 |
Al Majmoua | Lebanon | NBFI | December 2019 |
|
DBACD | Egypt | NGO | December 2019 |
 |
Muthoot Microfin | India | NBFI | *Checked in December 2019* May 2017 |
 |
Bayport Financial Services | Botswana | Payroll micro-lender | November 2019 *Checked in January 2018* March 2015 |
 |
Banco Pyme Ecofuturo S.A. | Bolivia | Bank | November 2019 |
 |
Imon International | Tajikistan | NBFI | *Checked in November 2019* May 2017 November 2014 |
 |
Kushhali Microfinance Bank |
Pakistan | Bank | *Checked in October 2019* July 2017 |
 |
Kompanion Bank | Kyrgyzstan | Bank | *Checked in October 2019* April 2017 |
 |
Asian Credit Fund | Kazakhstan | NBFI | *Checked in October 2019* August 2017 |
 |
Attawfiq | Morocco | NBFI | *Checked in September 2019* February 2017 |
 |
Komida | Indonesia | NBFI | *Checked in August 2019* May 2017 |
 |
Bina Artha Ventura | Indonesia | NBFI | *Checked in August 2019* March 2017 |
 |
Al Amana Microfinance | Morocco | NBFI | *Checked in June 2019* February 2017 |
 |
Banco de Fomento Agropecuario | El Salvador | Bank | May 2019 |
 |
Musoni Microfinance | Kenya | NBFI | April 2019 |
 |
LOLC | Myanmar | NBFI | April 2019 |
 |
Satin Creditcare | India | NBFC | *Checked in April 2019* |
 |
FINCA Bank Georgia | Georgia | Bank | *Checked in March 2019* April 2016 |
 |
Annapurna Microfinance Pvt. Ltd. | India | NBFI | *Checked in February 2019* April 2016 |
 |
OI Colombia | Colombia | NGO | *Checked in January 2019* September 2016 |
 |
Credo | Georgia | Bank | *Checked in December 2018* December 2016 |
 |
Opportunity Bank Serbia | Serbia | Bank | November 2018 *Checked in March 2016* March 2014 |
 |
Banco Popular | Honduras | Bank | *Checked in November 2018* October 2016 |
 |
Arnur Credit | Kazakhstan | NBFI | *Checked in November 2018* October 2016 |
 |
CEVI | Philippines | NBFI | November 2018 |
 |
PRASAC | Cambodia | NBFI | *Greyed out November 2018* |
 |
Agroinvest | Serbia | NBFI | *Checked in June 2018* February 2016 |
 |
Crezcamos | Colombia | NBFI | April 2018 *Checked in September 2015* September 2013 |
 |
XacBank | Mongolia | Bank | *Checked in March 2018* |
 |
VisionFund Lanka | Sri Lanka | NBFI | February 2018 |
|
Bayport Financial Services | Botswana | Payroll micro-lender | *Checked in January 2018* March 2015 |
 |
MBK | Indonesia | NBFI | *Checked in November 2017* |
 |
FINCA Nicaragua | Nicaragua | NBFI | June 2017 |
 |
FUBODE | Bolivia | NGO | September 2016 |
 |
BRAC Microfinance | Bangladesh | NGO | August 2016 |
 |
Enlace | El Salvador | Limited Company | July 2016 |
 |
MFC Mikra | Bosnia & Herzegovina | NBFI | June 2016 |
|
FINCA Mexico From 2017: Te Creemos |
Mexico | NBFI | June 2016 |
 |
EDPYME RAIZ | Peru | NBFI | *Checked in June 2016* August 2016 |
 |
Tamwil El Fellah | Morocco | Limited Company | May 2016 |
 |
Bai Tushum Bank | Kyrgyzstan | Bank | *Checked in May 2016* May 2014 |
 |
DemirBank | Azerbaijan | Bank | November 215 |
 |
Mi-Bospo | Bosnia&Herzegovina | Bank | October 2015 February 2013 |
 |
Partner Microcredit Foundation | Bosnia&Herzegovina | Bank | October 2015 January 2013 |
|
FINCA Azerbaijan | Azerbaijan | NBFI | August 2015 |
 |
Alalay Sa Kaunlaran, Inc. (ASKI) | Philippines | NGO | July 2015 |
 |
Viator Microcredit | Azerbaijan | NBFI | April 2015 |
 |
KazMicroFinance – KMF LLC | Kazakhstan | NBFI | April 2015 |
 |
AzerCredit LLC | Azerbaijan | NBFI | October 2014 |
 |
MDO Arvand LLC | Tajikistan | NBFI | May 2014 |
[/wrappare]
